Certified Professional in Learning and Performance (CPLP) 2025 – 400 Free Practice Questions to Pass the Exam

The scenario where Lisa uses a job aid that lists the steps to log on to the computer system best illustrates the use of explicit knowledge because it involves readily available and documented information that can be easily shared and utilized. Explicit knowledge is characterized by knowledge that can be easily articulated, codified, and transferred through written documents, procedures, or guides.

In this case, the job aid serves as a clear and tangible resource that provides specific instructions, which exemplifies how explicit knowledge is structured and disseminated for practical use. This type of knowledge is often found in manuals, diagrams, and databases, enabling individuals to follow precise steps without needing deep understanding or personal experience.

While the other scenarios involve elements of knowledge, they incorporate more tacit aspects, such as personal insights or subjective interpretation of experience, which are not as straightforwardly communicated or documented as explicit knowledge. For instance, writing a white paper or conducting a needs analysis implies a level of personal judgement or expertise that goes beyond simply following a set of instructions or documented processes.