Certified Professional in Learning and Performance (CPLP) 2025 – 400 Free Practice Questions to Pass the Exam

The situation where an employee is unclear about her role expectations clearly indicates a need for coaching to improve performance. When employees do not have a clear understanding of what is expected of them, it can lead to confusion, decreased motivation, and ultimately, poor performance. Coaching in this scenario can provide clarity on job responsibilities, performance standards, and the skills required to meet those expectations.

Effective coaching can involve open discussions about the employee's role, setting specific goals, and outlining the behaviors and outcomes that are expected. As a result, this support helps the employee gain confidence and direction, fostering better performance and productivity.

While the other scenarios certainly point to areas where support may be needed—such as technical struggles, time management challenges due to juggling multiple roles, or market competition—these situations may involve different types of interventions. For example, technical issues might require training or resources rather than coaching focused on clarity and expectations. Similarly, covering multiple roles could point to workload and prioritization issues that might necessitate process improvements instead of one-on-one coaching. Thus, the need for coaching is most pronounced in the situation where clarity of expectations is lacking.