Certified Professional in Learning and Performance (CPLP) Practice Exam

The key purpose of using performance support systems in employee training is to provide guidance during performance. These systems are designed to assist employees as they carry out their tasks, delivering just-in-time information and resources that help them perform effectively in real-world situations. Performance support systems can include tools like electronic job aids, tutorials, and knowledge bases that give immediate answers and support, enabling employees to apply what they've learned and troubleshoot issues on the spot. This approach fosters a more fluid transition from training to actual job performance, enhancing productivity and overall efficiency.

Other options, like incentivizing customers or conducting evaluations, focus on different aspects of organizational strategy and are not directly related to the primary goal of performance support systems. Similarly, while compiling training materials is essential for the training process, the main focus of performance support systems is to aid ongoing employee performance rather than just to gather training resources.