Certified Professional in Learning and Performance (CPLP) 2025 – 400 Free Practice Questions to Pass the Exam

Conducting a needs analysis is the essential first step to effectively understand training needs after receiving a request from a warehouse manager. This systematic process involves identifying the specific gaps in skills or knowledge within the warehouse team, determining the underlying reasons for the request, and understanding the objectives of the training initiative.

By engaging in a needs analysis, a training manager can collect valuable data through surveys, interviews, or focus groups to ascertain what competencies are lacking and what the desired outcomes of the training should be. This step ensures that the training provided is relevant and tailored to actual needs, ultimately leading to better retention and application of the material taught.

In contrast, creating a class immediately might overlook the specific requirements of the employees and lead to irrelevant training. Developing pre- and post-tests is important but comes after the training needs have been identified to effectively measure its impact. Gathering training materials from previous sessions may not address the current gap in training needs, as those materials may not align with the new requirements identified through the needs analysis.