Certified Professional in Learning and Performance (CPLP) 2025 – 400 Free Practice Questions to Pass the Exam

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Which reason best supports investing in an Electronic Performance Support System (EPSS) as a job aid?

Access to computers is limited

Employees require just-in-time performance assistance

Investing in an Electronic Performance Support System (EPSS) is particularly well-supported by the need for employees to receive just-in-time performance assistance. An EPSS is designed to deliver immediate on-the-job support, which can be crucial in helping employees troubleshoot issues as they arise or reinforce learning at the moment they need it. This timely access to information aids in efficiency and effectiveness, minimizing downtime and enhancing overall performance.

When employees can rely on an EPSS for help exactly when they encounter a challenge, they can quickly resolve problems, which fosters confidence and encourages self-sufficiency. This type of support is highly beneficial in dynamic work environments where tasks may change or evolve frequently, patently illustrating the value of implementing an EPSS tailored to provide that on-demand help. Thus, the investment in an EPSS directly aligns with the goal of improving productivity through immediate and relevant support.

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Information and processes are changing constantly

The tasks are highly technical and fairly complicated

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